How do I send an E-Transfer payment?
- Register for online banking with your bank. This can be done online, or if you need assistance call your branch directly
- Locate the E-Transfers section in online banking
- Add our email provided along with the total amount shown on the invoice
- We will provide you with a secret word for the transfer, The secret word and instructions will be given once you have checked out. Please read carefully.
What payment methods do you accept?
Currently we only accept Email Transfers. Please follow the instructions above, or contact your banking branch directly for further assistance.
How much is charged in taxes?
Taxes are already included in our prices!
What are your shipping charges?
Orders at $150 qualify for free express shipping, otherwise it’s a flat rate of $20.00 per order.
What happens after I submit my E-Transfer?
Once you have submitted the E-Transfer, and once we have accepted it, you will get a confirmation from your bank plus one from us. Your order will be go from on-hold to “Processing”. Then once your order has been shipped, you will get another email notification giving you your tracking number.
Note: E-Transfers are not instant and can take up to 2 days
I have not received my tracking number
Once you have made an order and the payment has been processed, your package will be sent out for delivery. Orders placed before 1PM PST, typically will be sent out same day, orders placed after 1PM PST will be sent the following day. Once our Shipping Carrier has scanned the package, we will email you a tracking number.
Why is my tracking number invalid?
It can take up to 24 hours for tracking numbers to be updated with our Shipping Carrier. If after 24 hours and the tracking still does not work, feel free to contact us at (our email) or use our live chat from 9am PST – 5pm PST.
My package hasn't arrived yet, what can I do?
- If your package does not arrive by expected Shipping Carrier stated delivery date, contact us through live chat or email.
- We will then file an trace with our Shipping Carrier in an attempt to locate your package
- Once a trace has been filed it may take anywhere up to 5 business days, if the trace is successful the package will be enroute to you. However, if the package cannot be located, we will send you a 1x replacement of up to $500.
- We cannot issue refunds due to the lateness of the package as that is solely due to Shipping Carrier and is not within our control.
- We are not responsible for lost or stolen packages once Shipping Carriermarks the tracking “Delivered”.
My package is being sent to another location, when looking at my tracking number
- There could be a number of reasons, the Shipping Carrier could have entered the wrong postal code as they see a significant amount of packages every day.
The information you provided us was incorrect, please double check your shipping information and make sure that the information provided is correct.
- This may cause a delay in an additional 1-2 business days (Note we do not issue refunds if you provide us with the wrong delivery address)
Why is my signature required?
Signature are always required as a safety and security measure for the package. If you do not require a signature please leave a note during the checkout process. However if you wish to do so, we are not held liable once your tracking shows “Delivered”.
Shades Of Green is not held liable for lost packages in the Yukon, Northwest Territories, etc due to a high theft rate.